Contact DogCoach

FAQ

How do I return an item?

If you’ve received a size that doesn’t fit or the product doesn’t meet your expectations, you can of course return it.

We offer free returns within 30 days (within the EU), provided the item is returned unused and in its original packaging.

You can easily order a return label through our return portal here. Fill out the form, and you will automatically receive a return label for your product. Please remember that the bag has a convenient resealable function.

Once we receive your return, the amount will be refunded to your account. Please allow 2–4 days from the time we receive the item. Alternatively, a new size can be shipped if preferred.

If you have any questions about choosing the right size, you are always welcome to contact our customer service by email at info@dogcoach.dk or by phone at +45 91 89 39 91 during our phone hours.

What size should I choose?

Check our size chart, where we’ve listed height, weight, and body measurements in relation to our sizes.

You can also use our automatic size calculator to get the most accurate size recommendation. All products follow the same size chart.

Please note that all measurements refer to your body measurements (without clothing). These are standard European measurements and generally run slightly larger.

If you have any questions about choosing the right size, feel free to contact our customer service at info@dogcoach.dk or get personal assistance by phone at +45 91 89 39 91 during our phone hours:

Monday 1:00 PM – 4:00 PM

Thursday 10:00 AM – 1:00 PM 

What's your delivery time?

International orders are typically delivered in 2-4 working days.

Do you offer a full return policy?

If you’ve received a size that doesn’t fit, we’ll of course be happy to help.

Within 30 days, you can choose to have your purchase refunded, provided the item is returned in its original packaging, including hangtags.

Read more about how to return your item here: https://dogcoach.dog/pages/30-dages-returret

If you have any questions, feel free to contact us at info@dogcoach.dk

Can I try on the items at your warehouse?

Our warehouse is a full service warehouse, which means it unfortunately is not possible.

Where is your HQ?

DogCoach is a remote company and therefore does not have a physical headquarters, only a registered office address.

We work 100% digitally, which means our team is based in various locations both in Denmark and internationally.

I have a complaint - what should I do?

If there’s a production defect with your DogCoach product (such as zippers, buttons, or other faults), you can submit a claim by sending an email to info@dogcoach.dk.

Please describe the issue and attach at least one photo of the defect.

You’ll need your order number (with hashtag) and your email address to file a claim.

IMPORTANT:
We offer a 100% waterproof guarantee on products with a membrane for up to 2 years from the purchase date.

Remember to avoid fabric softener and tumble drying.

The warranty does not cover misuse or normal wear and tear.

Do you ship worldwide?

Yes - with free shipping within the EU.
Unfortunately, we currently cannot ship to the UK.

Where can I find a DogCoach reseller?

See this page

I would like to become a retailer - what should I do?

Send us an email with information about your store at info@dogcoach.dk

Can I call you?

Yes, you can contact us by phone at +45 91 89 39 91 during our phone hours:

Monday 1:00 PM – 4:00 PM

Thursday 10:00 AM – 1:00 PM

Please note that we do not respond to SMS, and it is not possible to leave a voicemail.