We offer fast worldwide delivery from our own warehouse in Denmark.
Yes, we do. However, you have to pay the return freight yourself.
To return an order please contact the nearest UPS pick-up point and return directly to the warehouse using the information attached with your product.
Our warehouse is run by our own devoted team, in that way we have very close contact and assistance on every part part of the shipping proces.
Our warehouse is located in Denmark.
Bøgsted Lager ApS
Telephone + 45 22 13 65 90
Check our size guide, where we have specified height, weight and other body measurements according to our sizes.
As of our fall collection 2019 (dog jacket vol. 4.0), we have standardized the measurements for all our products.
So, if you use a size L in the Dog walking jacket vol. 4.0, then you will also fit a size L in our new Sprinter Pro shirt and vest.
Remember that all the body measurements are without clothes. These measurements are standard European and tend to be a bit to the large size.
We work remote but are located all over Denmark.
We have decided not to spend a lot of money on fancy office addresses - But instead to stay home and work on the distance - with the company of our doggies instead.
If it turns out your product has a production fault (e.g. zipper, buttons or the like) within 2 years, then you can file a claim by sending an email to firstname.lastname@example.org. Include a picture and a description of the error and also your four-digit order number (it can be found in your order confirmation email.
We will usually offer to cover the repair costs as long as you send us the receipt. This can e.g. be having the zipper replaced at a tailor.
If the product is 100% new and still in the original packing then you can exchange the faulty product for a new one or get your money back. Faults that occur as a result of normal wear or damages that occur due to toothmarks, bites and scratches are not covered by us.
If you have ordered the wrong size and you wish to return it then then you have to order a return label at the nearest UPS packing point.
Remember to state your order number (4 digits) and the reason for returning the product.
Once the package has been received and checked by our warehouse then you will get your money refunded.
If you wish to order a different size, then you must create a new order.
This procedure ensures the quickest possible processing time, and minimizes errors related to our available stock and warehouse.
Please do not hesitate to contact us, if you have any questions to this proces.
Yes. We offer worldwide delivery.
The free shipping limit is 270 EUR.
The freight varies depending on the country your parcel is being shipped to.
Freight costs can be seen on the website during check out, but before payment is made.
All of our collections are specially designed limited editions. This means that we receive 1-2 consignments every season. We do not have any basic products in our range yet. We develop, optimize and design on an ongoing basis and usually about 10-12 months in advance. As a result, it can take time to implement feedback into our collections. DogCoach is a small company, and therefore it is not possible to have a large stock.
We are working with many skilled influencers and ambassadors.
If you think you could be the perfect match for our brand, please send us an email with data and info on your profiles to email@example.com
Find your local DogCoach wholeseller here.
Send an email to firstname.lastname@example.org, containing information about your shop.
In DogCoach we produce from only ISO-certified manufactures.
It means, that all factories have to sign and comply to the highest standards regarding human rights, environment and chemical use. The factories gets regularly inspection visits.
We have reduced our use of plastic in packaging with more than 85% and continues to optimize our production, with the ambition to leave as little imprint on the nature as possible.