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We offer fast worldwide delivery from our own warehouse in Denmark - typically within 2- 4 days of delivery.
Delivery outside of the EU may take longer due to customs.

Yes, we do.
However, you have to pay the return freight yourself.

Visit https://dogcoach.lagersystem.dk/customerportal/rma

and follow the guide

Please note that the return shipping is at your own expense and that we deduct the return fee on your original order before the money is refunded.

Once you have created your return on the link above, we will

automatically send you a return label and will process your return when your package has arrived to our warehouse.

You can expect the money back 2-3 days after the package is

received in our warehouse and the amount is refunded trough the means of payment you have used on your original order.

Go to https://dogcoach.lagersystem.dk/customerportal/rma 

and fill in the form, and you will automatically receive a return label for your product.

Please note that the cost of return shipping will be your expense, and we will deduct the amount in the refund on your original order.

Then you can order your new product in the size you want at www.dogcoach.dog

Please do not hesitate to contact us, if you have any questions to this proces. 

Our warehouse is run by our own devoted team, in that way we have very close contact and assistance on every part part of the shipping proces.

Our warehouse is located in Denmark.

Bøgsted Lager ApS
Ålborgvej 707
9320 Hjallerup
Denmark

Telephone  + 45 22 13 65 90
E-mail: info@boegstedlager.dk

Check our size guide, where we have specified height, weight and other body measurements according to our sizes.

You are always welcome to contact our customer service regarding questions and guidance about measurements. Please send us an email at info@dogcoach.dk or contact us i weekdays at +45 22 13 65 90

Our measurements are standard European and tend to be a bit to the large size.

We work remote but are located all over Denmark.

We have decided not to spend a lot of money on fancy office addresses - But instead to stay home and work on the distance - with the company of our sweet doggies instead.

We offer a full right of return within 30- days, and that any complaints

are processed in accordance with the Danish Sale of Goods Act (A two-year legal warranty on manufacturing defects)

Should there be a manufacturing defect on your DogCoach product (zippers, buttons, or other defects), you can always make a complaint case

at: https://dogcoach.lagersystem.dk/customerportal/rma which we then process and get back to you on, and then indicate what the future procedure will be.

The right of complaint does not deal with defects in use or ordinary wear and tear.

If you have received a size that does not fit, we are happy to help you.

You can, within 30-days, choose to have your purchase refunded if the item is returned and unused in unbroken packaging.

Go to https://dogcoach.lagersystem.dk/customerportal/rma

and fill in the form, and you will automatically receive a return label for your product.

Please note that the cost of return shipping will be your expense, and we will deduct the amount in the refund on your original order.

Then you can order your new product in the size you want at www.dogcoach.dog

Please do not hesitate to contact us, if you have any questions to this proces. 

Yes. We offer worldwide delivery.
The free shipping limit is 135 EUR.

The freight varies depending on the country your parcel is being shipped to.

Freight costs can be seen on the website during check out, but before payment is made.

All of our collections are specially designed limited editions. This means that we receive 1-2 collections every season.

We have very few basic products products in our range.

We develop, optimize and design on an ongoing basis and usually about 10-12 months in advance.

As a result, it can take time to implement feedback into our collections.

Even though DogCoach is a fast-growing company, we stick to our philosophy about keeping close relations to our customers and creating co-designed styles after feedback from followers and ambassadors. 

As manufacturers, we have a great responsibility to ensure that we do not flood the market with clothes. We do not want DogCoach to contribute to the whole “use-and-throw-away” culture.

That is why our collections are always of high quality and have a long durability – just as we always only have a limited number of each style.

We are working with many skilled influencers and ambassadors.

If you think you could be the perfect match for our brand, please send us an email with data and info on your profiles to ambassador@dogcoach.dk

Find your local DogCoach wholeseller here.

Send an email to info@dogcoach.dk, containing information about your shop.

All DogCoach products are bought directly from a Danish full-service supplier and produced in China.

All factories sign a code of conduct and a supplier’s manual that ensures that they comply all international standards regarding human rights, animal rights and production in general. 

All factories are visited twice a year on an inspection from our supplier. 

Even though DogCoach is a fast-growing company, we stick to our philosophy about keeping close relations to our customers and creating co-designed styles after feedback from followers and ambassadors. 

As manufacturers, we have a great responsibility to ensure that we do not flood the market with clothes.

We do not want DogCoach to contribute to the whole “use-and-throw-away” culture. That is why our collections are always of high quality and have a long durability – just as we always only have a limited number of each style.

The process of reducing plastic in our packaging is ongoing. In 2022 we introduced new packaging created by recyclable plastic, as we found that cotton bags actually had a higher impact on the environment.