Contact

We offer fast worldwide delivery from our own warehouse in Denmark - typically within 2- 4 work days.
Delivery outside of the EU may take longer due to customs.

Yes, we do.
However, you have to pay the return freight yourself.

Visit https://dogcoach.floatanalytics.com/?lang=en

and follow the guide

Please note that the return shipping is at your own expense and that we deduct the return fee on your original order before the money is refunded.

Once you have created your return on the link above, we will automatically send you a return label and will process your return when your package has arrived to our warehouse.

You can expect the money back 2-3 days after we receive the package in our warehouse and the amount is refunded trough the means of payment you used on your original order.

Please do not hesitate to contact us, if you have any questions to this proces. 

Unfortunately, it's not possible to try on the products at our warehouse, but we do have great resellers around the world.

Check our size guide, where we have specified height, weight and other body measurements according to our sizes.

You are always welcome to contact our customer service regarding questions and guidance about measurements. Please send us an email at info@dogcoach.dk

Telephone support hours
+ 45 9189 3991
Monday 1.00 - 4.00 PM
Thursday 10.00 AM - 1.00 PM (Danish Timezone)

Our measurements are standard European and tend to be a bit to the large size.

We work remotely and are located all over Denmark.

We have decided not to spend a lot of money on fancy office addresses - but instead to stay home and get to enjoy the cutest four-legged company.

We offer a full right of return within 30 days, and any complaints are processed in accordance with the Danish Sale of Goods Act (a two-year legal warranty on manufacturing defects)

Should there be a manufacturing defect on your DogCoach product (zippers, buttons, or other defects), you can always contact us at info@dogcoach.dk

To process your complaint, please include:
- order number
- photo of the issue
- description of the issue

The right of complaint does not deal with defects caused by use or ordinary wear and tear.

If you need to exchange your product to a different size, it's super easy.

Within 30 days, you can return the wrong size if the item is returned and unused with tags etc. still on. Like you'd tried it on in a store.

Go to our return portal and fill in the form, and you will receive a return label for your product.

Please note that the cost of return shipping will be your expense, and we will deduct the amount in the refund on your original order.

Please do not hesitate to contact us, if you have any questions to this proces. 

Yes. We offer worldwide delivery with free shipping on orders over 145 EUR.

The shipping costs varies depending on the country your order is being shipped to.

Shipping costs can be seen on the website during checkout, but before payment is made.

All of our collections are specially designed limited editions. This means that we receive 1-2 collections every season.

We have very few basic products products in our range.

We develop, optimize and design on an ongoing basis and usually about 10-12 months in advance.

As a result, it can take time to implement feedback into our collections.

Even though DogCoach is a fast-growing company, we stick to our philosophy about keeping close relations to our customers and creating co-designed styles after feedback from followers and ambassadors. 

As manufacturers, we have a great responsibility to ensure that we do not flood the market with clothes. We do not want DogCoach to contribute to the whole “use-and-throw-away” culture.

That is why our collections are always of high quality and have a long durability – just as we always only have a limited number of each style.

We work with many skilled influencers and ambassadors.

If you think you could be the perfect match for our brand, please send us an email with data and info on your profiles to ambassador@dogcoach.dk

Find your local DogCoach wholeseller here.

Intersted in partnering with DogCoach as a reseller?

Kindly forward a brief overview of your business, a link to your webshop/website, and a concise explanation detailing your interest in representing DogCoach.

Additionally, please outline the strategies you intend to employ for introducing DogCoach's brand to your clientele.

Every product from DogCoach originates from Asia. We ensure adherence to international norms regarding human and animal rights, as well as overall production standards, by having every factory we partner with agree to a strict code of conduct and a detailed supplier's manual. Our team conducts biannual inspections of these facilities to maintain our high standards.

Despite DogCoach's rapid growth, we remain committed to nurturing close connections with our customers. We actively engage our community, incorporating their input and feedback into the creation of co-designed styles, with contributions from our dedicated followers and ambassadors.

As a responsible manufacturer, we are conscious of the impact of overproduction in the fashion industry. DogCoach consciously steers away from the disposable fashion trend.

We focus on producing high-quality collections with extended durability, and deliberately limit the availability of each style to avoid contributing to wasteful consumption patterns. Every product is crafted with meticulous attention to detail.

Our commitment to sustainability extends to our production processes and packaging. We guarantee that our membranes are 100% PFAS-free.

Moreover, we are continually striving to minimize plastic usage in our packaging. In 2022, we made a significant shift to recyclable plastic packaging after discovering that cotton bags, contrary to popular belief, had a more detrimental environmental impact.